Last Updated: February 2026

Call Center Services International (“CCSI”) operates in both Mexico and the United States. While certain employment opportunities may be located in the United States (including Utah), the recruitment and selection process is conducted and managed from Mexico.

This Notice explains how we collect, process, transfer, and safeguard personal information of U.S.-based applicants.

1. Information We Collect

We may collect:

• Full name

• Phone number

• Email address

• City and work availability

• English proficiency

• Employment history and resume

• Professional qualifications

If an offer is extended, we may collect:

• Government-issued identification

• Social Security Number (for payroll and tax compliance)

• Work authorization documentation (Form I-9 verification)

• Background screening information (with written authorization)

2. Purpose of Processing

Personal information is collected for legitimate business purposes, including:

• Evaluating qualifications

• Scheduling interviews

• Conducting recruitment assessments

• Verifying provided information

• Complying with labor and employment laws

3. International Data Transfer

By applying for a position, you acknowledge and consent that your personal information may be transferred to and processed in Mexico, where CCSI’s recruitment operations are located.

Mexican data protection laws may differ from those in the United States; however, CCSI implements reasonable safeguards to protect applicant information.

4. Equal Employment Opportunity

CCSI is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable law.

5. Background Checks

Where applicable and permitted by law, background checks may be conducted in compliance with the Fair Credit Reporting Act (FCRA) and other applicable laws. Such checks will only occur with your prior written authorization.

6. Disclosure of Information

Applicant information may be shared with:

• CCSI affiliates

• Recruitment and HR service providers

• Background screening providers

• Government authorities when legally required

CCSI does not sell applicant personal information.

7. Retention

Applicant data will be retained for up to two (2) years from the last interaction unless a deletion request is submitted or a longer retention period is required by law.

8. Rights of Utah Residents

If you are a Utah resident, you may request:

• Access to your personal information

• Correction of inaccurate data

• Deletion of personal data

Requests may be submitted to:
📧 jobs@ccsi.com

We may verify your identity before fulfilling requests.